Customer Service - VA Loma Linda Healthcare System
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VA Loma Linda Healthcare System


Customer Service

Patient Advocates

The Patient Advocate and Veteran Experience Program is established to promote positive experiences for all our Veterans. A fundamental value in VHA is for all our Veterans and their families, who are served in or through VHA facilities and clinics, to have their priorities and needs addressed in a proactive, convenient, and timely manner.

Billy Key, Patient Advocate

Billy Key

Patient Advocate

Bryant Zamora, Patient Advocate

Bryant Zamora

Patient Advocate

Cherain Good, Patient Advocate

Cherain Good

Patient Advocate

Michael Perez, Patient Advocate

Michael Perez

Patient Advocate

Veronica King, Patient Advocate

Veronica King

Patient Advocate

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

Patient Ambassadors No matter which service you visit when you come to Loma Linda VA, you will always be able to find one of our many patient ambassadors. There they can address and resolve your concern in their area right at that time. If you were not completely satisfied with your experience with us, please contact Customer Service at (909) 583-6133 so that we have an opportunity to make immediate corrections.

For a listing of additional contacts, please visit our phone directory.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.