Our goal is to provide you with outstanding health care and excellent service; and it is our hope that your care at our facility exceeds your expectations. We recognize there may be times when a patient or family member has an issue which requires our attention. Because the best time to let us know of any concern or question is at the time it happens — so we can resolve it as quickly as possible — we have established several programs to assist you.

Patient Ambassadors

No matter which service you visit when you come to Loma Linda VA, you will always be able to find one of our many patient ambassadors. There they can address and resolve your concern in their area right at that time.

Patient Advocates

Loma Linda VA has on staff two highly-skilled patient advocates and a patient relations assistant who are eager to help you with your concern in a timely manner. The Patient Advocates:

• Serve as liaisons between patients,the medical center and our community clinics 
• Act on the patient's behalf
• Help patients understand their rights and responsibilities
• Our patient representatives are located on the 1st floor of the Medical Center.

Customer Service Scores

VA Loma Linda Healthcare System participates in the Hospital Consumer Assessment of Health Providers and Systems (HCAHPS)* hospital survey to measure what kind of experience patients have at VA Loma Linda Medical Center while receiving care. (Scores)

Comments and Concerns

If you were not completely satisfied with your experience with us, please contact Customer Service at (909) 583-6133 or by email at vhalomvss@va.gov so that we have an opportunity to make immediate corrections.