VA Loma Linda Healthcare System

 

Customer Service

Patient Advocates

Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.

Felicia Milian, Patient Advocate

Felicia Milian

Patient Advocate
909-583-6175

Veronica King, Patient Advocate

Veronica King

Patient Advocate
909-583-6174

 
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

Patient Ambassadors No matter which service you visit when you come to Loma Linda VA, you will always be able to find one of our many patient ambassadors. There they can address and resolve your concern in their area right at that time. If you were not completely satisfied with your experience with us, please contact Customer Service at (909) 583-6133 so that we have an opportunity to make immediate corrections.

For a listing of additional contacts, please visit our phone directory.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.